Quotes In problem solvingI have yet to see any problem, however complicated, which, when you looked at it in the right way, did not become still more complicated.
From error to error one discovers the entire truth.
Don't be afraid to take a big step if one is indicated. You can't cross a chasm in two small jumps.
The squeaking wheel doesn't always get the grease. Sometimes it gets replaced.
A problem well stated is a problem half solved.
All progress is precarious, and the solution of one problem brings us face to face with another problem.
If the only tool you have is a hammer, you tend to see every problem as a nail.
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
If a problem has no solution, it may not be a problem, but a fact - not to be solved, but to be coped with over time.
The greatest challenge to any thinker is stating the problem in a way that will allow a solution.
The best way to escape from a problem is to solve it.
I remember, just to show you how stupid I can be -- my only defense is that it was late. We were packing these things, everybody in the company and I had this brainstorm as I said to the person next to me, "This packing is killing me! My back hurts, this is killing my knees on this hard cement floor" and this person said, "Yeah, I know what you mean." And I said, "You know what we need?" my brilliant insight, "We need knee pads!" I was very serious, and this person looked at me like I was the stupidest person they'd ever seen. I'm working for this person? This is great. "What we need is packing tables." I looked this person and I thought that was the smartest idea I had ever heard. The next day we got packing tables and I think we doubled our productivity. That early stage, by the way of amazon.com, when we were so unprepared is probably one of the luckiest things that ever happened to us because it formed a culture of customer service in every department of the company.
A disciplined approach to problem solving moves a team from wishful thinking to new knowledge, specific countermeasures, and permanent results.
the lean manager believes that problem solving is about experimentation by means of plan-do-check-act.
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