Management, business, leadership and investing quotes and many other famous quotes

A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
If I had asked my customers what they wanted, they would have said a faster horse.