Quotes By Brian Joiner
Real benefits come when managers begin to understand the profound difference between "cost cutting" and "eliminating the causes of costs."From: Fourth Generation Management
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There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
From: Fourth Generation Management
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PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.
From: Fourth Generation Management
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blame the process not the person. We need to ask, "how did the process allow this to happen?"
From: Fourth Generation Management
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We need to work together to optimize the system as a whole, not to seek to optimize separate pieces... Optimizing separate pieces destroys the effectiveness of the whole. For the organization to work well as a whole, the components must work together.
From: Fourth Generation Management
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