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A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
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Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.
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Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
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