If there's one reason we have done better than most of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.
by Jeff Bezos
Category: Customer Focus
Web site reference: Jeff Bezos Interview
Comment: Founder and CEO, Amazon.com
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