Management, business, leadership and investing quotes and many other famous quotes

Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
It is a testament to our naïveté about culture that we think that we can change it by simply declaring new values. Such declarations usually produce only cynicism.