The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.
by George Box
Category: Management
From: Box on Quality and Discovery
Comment: Page 12. From article, \"When Murphy Speaks, Listen\" pulished in 1989.
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