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Leadership, like swimming, cannot be learned by reading about it.
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Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.
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Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company.
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