Quotes In Management
There are two kinds of companies, those that work to try to charge more and those that work to charge less
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The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved.
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Effective leadership is putting first things first. Effective management is discipline, carrying it out.
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We don't have as many managers as we should, but we would rather have too few than too many.
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A problem never exists in isolation; it is surrounded by other problems in space and time. The more of the context of a problem that a scientist can comprehend, the greater are his chances of finding a truly adequate solution.
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Real benefits come when managers begin to understand the profound difference between "cost cutting" and "eliminating the causes of costs."
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There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
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It is far better to do the right thing wrong than to do the wrong thing right.
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To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.
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Two resources, largely untapped in American organizations, are potential information and employee creativity
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The first step is to measure whatever can easily be measured. This is OK as far as it goes. The second step is to disregard that which can't be easily measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what can't be measured easily really isn't important. This is blindness. The fourth step is to say that what can't be easily measured really doesn't exist. This is suicide.
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The frequency of leadership going to the gemba is inversely proportional to the number of walls separating them from the gemba.
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Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.
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Management is doing things right; leadership is doing the right things.
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